Last updated: September 29, 2026
We want unlock to work. If Stripe charged you and MoverClaim did not unlock within a reasonable time, email support@moverclaim.com with the receipt and we will fix or refund.
7-day window: If checkout succeeds but unlock fails, or you unlock and the product is materially unusable for technical reasons (e.g. cannot print a clean PDF after successful payment), request a refund within 7 days.
If you successfully generated and used clean claim-package materials, refunds are discretionary. Dissatisfaction with a carrier’s response, claim denial, settlement amount, or whether FMCSA / a court / an arbitrator awards anything is not by itself a refund basis — those outcomes are outside our control. FMCSA does not pay claims.
Also see Terms and FMCSA Protect Your Move.